Network Transformation Critical to Survival, Say Communications Service Providers

Network cloud transformation is a critical path that communications service providers (CSPs) must take to grow their businesses. And according to a new MeriTalk study, underwritten by Dell Technologies, CSPs agree.

In fact, nine out of 10 CSPs take it a step further and say network transformation is critical to their organization’s survival. Why? CSPs believe network transformation can improve customer experiences, strengthen cybersecurity, allow them to integrate AI and differentiate their networks in a highly competitive market.
So, if CSPs agree network transformation is critical, why do 96% of CSPs surveyed say their network transformation vision is lagging, holding them back from giving their customers an ideal network experience?

The new MeriTalk report, “Network Cloud Transformation – Global Insights for CSPs,” draws on insights from 450 executives from a mix of large and small CSPs across North America, Europe and Asia/Pacific. According to CSPs, the time needed to upgrade, performance/reliability concerns and security concerns are among the top impediments when transitioning to an ideal customer network.